The True-Fit process is designed to build trust with our clients by providing a transparent and worry-free renovation experience. The following are the major steps that we will take you through from the start to the finish of your project.
STEP 1 – Booking. Call or email us to schedule your complimentary on-location consultation. We will gather a bit of information about you and your project and then we’ll arrange a time for you to meet with one of our representatives.
STEP 2 – Consultation. The on-location consultation is an information gathering process that allows our representative to learn more about you and your property. Likewise, this gives you an opportunity to learn more about True-Fit and the products and services we have to offer. We encourage you to ask questions and bring forth any current concerns (noise, drafts, temperature control). This will help us to recommend the appropriate product and installation method to meet your needs.
STEP 3 – Quote. Once we’ve completed the consultation with you, we will take your information and create a quote for the project. Depending on the size and nature of the project, it can take us a few days to prepare the quote.
STEP 4 – Sign. Naturally, after all your questions have been answered and you are satisfied with our proposal, you will have to make a decision. If you do decide to move ahead, you will be asked to sign some documentation to commit to moving ahead with the project. We will make this step as easy and painless as possible for you.
STEP 5 – Re-measure. As the old saying goes, “measure twice, cut once.” Our project manager will make a visit to your home to ensure that the measurements for all of your windows and doors are spot-on so that the manufacturer can deliver everything you want on time with no mistakes.
STEP 6 – Manufacturing. Your replacement windows and doors will be built according to your specifications and measurements. This process usually takes 3 – 4 weeks depending on the window and door products being ordered and the size of the project.
STEP 7 – Installation. Your installation will begin approximately one week after your products arrive in our warehouse from the manufacturer. The installation will begin on a day that is most convenient for you. And, during the installation, we will do our very best to minimize the disruption as much as possible.
STEP 8 – Customer Service. Once your installation is completed, we will review the project with you to ensure you are fully satisfied. And, naturally, should you have any questions about your new windows and doors, you can always call our office and we’d be happy to help.
Because every home and commercial space is different, you will receive a more detailed plan explaining the timeline, budget and scope for your project. Rest assured, we truly want to exceed your expectations and will provide you with any and all information you need before, during and after your renovation is completed.
Contact us today to begin your window or door renovation.